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November 1, 2009
All Long Distance customer accounts will include a $0.99 monthly fee beginning in the January billing cycle for 2010. |
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"I am extremely pleased with ECG's customer service, the representatives are professional, very product knowledgeable, and extremely courteous. Actually, I've had nothing but a pleasant experience with your company. I will be a life-long customer, and so will my relatives, who are telling their friends of your service. So, keep up the great work!" |
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- Joe, TN |
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"I'm writing to congratulate you on well run consumer organization. I'm not in the habit of writing corporate organizations, but my experience with your group deserves the exception. I offer you "well done" on every aspect of my initial customer sign-up..." |
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- John, DC |
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Details |
Rules & Restrictions | FAQs |
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- Any ECG customer in good standing can refer as many new (referred) customers as they wish, but a benefit will only be realized if the new customers use ECG services, and pay their bill in a timely fashion.
- If a customer cancels or goes into collections, they will be removed from the referral program
- The Referral Credit will never cause ECG to owe the customer money.
- Referral credits will not accrue for future months and you will not be compensated monetarily.
- Referred customer will inherit the agent of the referring customer.
- The new (referred) customer may choose any billing cycle they wish.
- The Referral Credit will be based on usage of services (call charges, internet access, web hosting, but NOT PICC or minimum usage fees) from the referral period of 2 months back (in Feb, base on Dec).
- Usage will only qualify for inclusion in the bonus plan if the referred customer paid their bill by the due date and did not receive a late fee.
- Any customer who goes into collections or cancels service will be removed from the plan, and will not regain their referred customer list if they re-activate ECG service.
- If a referring customer is late with their payment, and thus receives a late fee, it does not affect their right to receive a referral bonus, unless they are sent to Collections.
- Any Payments or Credits will be applied first and then the Referral Credit will be applied.
- Customers who have their bill eliminated due to the referral program will still receive an invoice.
- Referred customers can also act as referring customers, but un-used bonus amounts do not propagate upwards.
- ECG, in it's sole discretion, reserves the right to make any necessary modifications to the program at anytime. All changes will be available on the rules & restrictions page.
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