December 16, 2017

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ECG News

 

July 19, 2016
All Long Distance customer accounts will include a increase of the monthly fee from $0.99 to $1.99 effective September 1st 2016.

 
Testimonials

  "I am extremely pleased with ECG's customer service, the representatives are professional, very product knowledgeable, and extremely courteous. Actually, I've had nothing but a pleasant experience with your company. I will be a life-long customer, and so will my relatives, who are telling their friends of your service. So, keep up the great work!"  

- Joe, TN

  "I'm writing to congratulate you on well run consumer organization. I'm not in the habit of writing corporate organizations, but my experience with your group deserves the exception. I offer you "well done" on every aspect of my initial customer sign-up..."  

- John, DC

 

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Home > Products > Referral Rewards
 
ECG Referral Rewards
Details | Rules & Restrictions | FAQs
 
Rules & Restrictions
  1. Any ECG customer in good standing can refer as many new (referred) customers as they wish, but a benefit will only be realized if the new customers use ECG services, and pay their bill in a timely fashion.
  2. If a customer cancels or goes into collections, they will be removed from the referral program
  3. The Referral Credit will never cause ECG to owe the customer money.
  4. Referral credits will not accrue for future months and you will not be compensated monetarily.
  5. Referred customer will inherit the agent of the referring customer.
  6. The new (referred) customer may choose any billing cycle they wish.
  7. The Referral Credit will be based on usage of services (call charges, internet access, web hosting, but NOT PICC or minimum usage fees) from the referral period of 2 months back (in Feb, base on Dec).
  8. Usage will only qualify for inclusion in the bonus plan if the referred customer paid their bill by the due date and did not receive a late fee.
  9. Any customer who goes into collections or cancels service will be removed from the plan, and will not regain their referred customer list if they re-activate ECG service.
  10. If a referring customer is late with their payment, and thus receives a late fee, it does not affect their right to receive a referral bonus, unless they are sent to Collections.
  11. Any Payments or Credits will be applied first and then the Referral Credit will be applied.
  12. Customers who have their bill eliminated due to the referral program will still receive an invoice.
  13. Referred customers can also act as referring customers, but un-used bonus amounts do not propagate upwards.
  14. ECG, in it's sole discretion, reserves the right to make any necessary modifications to the program at anytime. All changes will be available on the rules & restrictions page.

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